STAY GOLD SALON

Cancellation Policy

 

When you make an appointment with us, that time is reserved specifically for you. We do not accept a walk in clientele, which means that if we are here at the salon, we are here for YOU! As of January 1st, 2020, we will require a credit card to be put on file to reserve an appointment. Please understand that when you forget about or cancel your appointment without giving enough notice, we have little to no time to be able to fill that appointment and it is not fair to the rest of our clients who may have been able to take that spot if given a chance. Since we are reserving a specific date and time for you personally, if you no-show that appointment or do not cancel that appointment with at least 48 hours notice, a cancellation fee will apply. 

• NEW CLIENTS

  • ​ A variable non-refundable and non-transferable deposit may be required depending on what type of service you are requesting. This deposit will go towards your total service cost on the day of your appointment. In the event of a last minute cancellation or no show, the policies below apply to you as well. Please be 100% sure that you want to schedule an appointment before submitting your deposit, once submitted and your appointment is confirmed, the deposit will not be refunded.

• RETURNING CLIENTS​

  • Less than 48 hours notice of cancellation will result in a missed appointment fee of 50%.

    • If you make an appointment within a 48 hour window and cancel or no-show on the day of, a missed appointment fee of 50% will still apply.

  • “NO SHOWS” will be charged 100% of the quoted service amount and will be required to put down a non-refundable deposit for all future appointments. 

  • Arriving without notice more than 20 minutes past your scheduled appointment time may result in your appointment being cancelled and a cancellation fee of up to 100% of your estimated appointment cost. Depending on the service and timing, you may be able to keep the appointment and sacrifice a finished style at the end so that we do not run behind for our scheduled appointments. We will always try our best to accommodate you, but keep in mind that it is fully up to our discretion whether we will be able to take you or not. Please, always call/text if you even think you might be late. We would rather know as early as possible so that we can fit you in without upsetting the flow of our day. 

 

When you book an appointment at Stay Gold, you will receive a message confirming your booking. As a courtesy, we will also send you a message 48 hours ahead of your scheduled appointment time that will allow you to confirm your appointment via our scheduling system. It is 100% your responsibility to remember when you have scheduled your appointment in order to avoid any fees from arriving late or missing your appointment. We totally understand that THINGS HAPPEN, but please, just reach out and cancel/reschedule your appointment as soon as you know that you will not be able to make it. You are always welcome to contact us  and double check any appointments if you are unsure. These policies will allow us to continue to operate our salon as efficiently as possible.

 

Guaranteed Services 

 

We want you to LOVE your hair, so let us know what’s up and if there are any issues let us know.  If you are not 100% satisfied, we ask that you contact us within 5 days of your appointment so that we can schedule you ASAP and have your services corrected. Any issues reported longer than 5 days from your original appointment  will be assessed on a case by case basis. A product charge may apply for some “redo” services. 

 

Guaranteed Products

 

Just as we want you to love your hair, we also want you to love the products you buy from us! We will gladly accept returns for salon product credit within 30 days of purchase, so long as there is at least ⅔ of the product is remaining in its original packaging. 

 

Cell Phones and Other Devices

 

Stay Gold Salon is a small, intimate studio. As a courtesy to others, please silence your cell phones and other devices. Do not use speaker phone unless absolutely necessary, and please use headphones if you would like to watch/listen to something on your device. 

 

Children Safety

 

Stay Gold Salon is, again, a small and intimate studio. We please ask that your children do not accompany you to your hair appointment. We are not responsible for watching them and there are sharp/hot/chemical things all around the salon that they could get into. Also, it’s going to be like suuuuper boring for them and they will probably make you (and us) crazy. Best to leave them at home. 

 

Clothing Policy

 

We will absolutely try our BEST to not stain or damage your clothing or personal property you bring into the salon, however we are working with chemicals that could potentially stain or damage your clothing or personal property. Anything you bring into the salon with you will be considered and assumption of risk on your part and we are not responsible for any damage that may occur. 

 

Thank you so much for reading and understanding our policies. We truly love and value each and everyone of you, and we know that you will help support us by adhering to these policies.